Re: Data Security Update

Thank you for your patience while we continue our thorough forensic investigation of the cyber incident experienced by CHRG, that we identified on 17 February 2024.

We provide an update to offer additional information and address any concerns you may have.

Limited Systems Impacted: Our ongoing forensic investigations have not identified any indications that our sign-in credentials, membership database, or point-of-sale systems were impacted by the incident.

While our investigations are ongoing, we wanted to emphasise that our membership database, which is the central source of membership data, has not been impacted. In this context, and to address queries our members have raised, we wanted to clarify how we handle personal information of members when they attend our venues:

1. When you enter our venues and become a member, we obtain your name and contact information, such as your address and phone number. This enables us to communicate with members and produce a membership card for members to avail benefits.

2. We are legally required to view your driver’s licence to verify your identity, which is not saved on our membership database.

Continued Vigilance: While we are confident, from our investigations to date, that our membership database and other systems mentioned above have not been impacted, we continue to encourage our members to remain vigilant and be cautious in all interactions with organisations and online platforms.

Your proactive engagement plays a vital role in maintaining the integrity of security measures.

Further Communications: We understand that receiving updates on cybersecurity incidents can be unsettling. However, we want to emphasise our commitment to resolving this matter with transparency and efficiency.

Going forward, we will reach out to any affected individuals directly if we identify any concerns that they may be impacted by the incident.  If you have any specific concerns or questions, our dedicated support team is ready to assist you. Please reach out to us via info@chrg.com.au.

Thank you for your ongoing understanding during this time.

Sincerely,

David O’Neil